Adriana Torres is a transformational leader and a global operations visionary, with more than 30 years of experience in operations management, customer service, and customer experience.
Currently, as Senior Vice President & Global Head of Hospitality and Food & Beverage Support at Oracle Corporation, Ms. Torres was brought on board in June 2016, to develop and lead the implementation of a new support model for point-of-sales and property management solutions for the Hospitality industry customer base.
During her tenure with Oracle, Ms. Torres has been the recipient of the Powerful Women of Bay Award for 2018; was awarded the Hispanic Engineering National Achievement Award (HENAAC) for Executive Excellence from Great Minds in STEM (GMiS); and was selected to the Hispanic IT Executive Council (HITEC) 100 list, comprised of the most influential and notable Hispanic Professionals in the Technology Industry, and also named to the HITEC Board of Directors.
Previously, she was the Senior Vice President of Global Customer Care Services at Visa, Inc. There, she led the organization’s credit, debit and digital consumer products for 2.2 billion Visa cardholders. During her tenure, she was the recipient of the Top Entrepreneur Award in the Corporate Champion for Diversity & Inclusion category, by the Greater Miami Chamber of Commerce. Prior to that, she spent 18 years with Citigroup, most recently holding the position of Managing Director, Global Head of Customer Service for Consumer Business. She launched her professional career at British Petroleum in Brazil, working her way from trainee, to the lead in Quality Management & Human Resources.
Ms. Torres holds an MBA from Florida Atlantic University, in Boca Raton, Fla., a Master’s Degree in Computer Science from Nova Southeastern University in Fort Lauderdale, Fla., and a Bachelor of Science Degree from the University of Campinas, in Sao Paulo, Brazil. She is currently pursuing a Ph.D. in Philosophy, with an emphasis in International Business from the International School of Management in Paris, France.
She is fluent in English, Portuguese and Spanish.