Business driven and results-oriented IT and Shared Services executive with extensive experience at the intersection of business and technology in Fortune 500 companies. Progressive leader with proven experience setting strategy, operationalizing innovation, driving execution optimization, and leading organizations at times of change. Globally experienced, trilingual, with ability to work across countries and diverse cultures.
As Hershey's CIO, Carlos led one of the broadest digital programs in the industry, including the comprehensive organization transformation required to deliver and sustain his plan. Before joining Hershey as CIO in 2014, Carlos spent 28 years at Procter & Gamble, in a broad and diverse set of roles across several countries. He was CIO and Shared Services Leader for North America in 2011, Global Household Care CIO in 2009, Global Food & Beverage CIO in 2000, and Latin America CIO in the late 1990's.
Carlos also led one of the verticals of the P&G shared services outsourcing in 2003 and later in 2005 created and led P&G's Technology Innovation, putting in place a model to vet and select opportunities and design new concepts, including a model to collaborate with VCs and startups to "bring the outside in". Carlos' areas of expertise are IT and Shared Services Leadership, IT and Digital Strategy, Organization Transformation, Strategic Partnership Models, and overall Digital Transformation including ERP, Analytics, Digital Commerce, and Retail Execution.